ibis London Shepherds Bush - Hammersmith

We were a small group of 4 friends/family who stayed at this hotel from 14-22 May, in rooms 425 and 427. As expected, it is a no-frills, functional hotel, located in a diverse neighbourhood, practically 5 minutes walk to the Shepherds Bush Underground Station on the Central Line, and the large and modern Westfields Shopping Centre. Adequately priced for London and for what it is. The rooms and the bathrooms are, naturally, small but the space has been well planned. The bathroom fixtures were all in perfect working order. So were the 2 lifts. Breakfast was adequate. It starts at 6.30 am, but if you need to leave earlier they provide a take-away one. But what really makes this hotel exceptional is the Staff. Friendly, pleasant, helpful, efficient. With a special mention and a special "thank you" for Jose, Natalie, Maiuri and Alvaro, the ones we were mostly in contact with. Lucy

Liked the location, near to Central line, less than 5mins walk. The Hammersmith & Circle line was slightly further, 8mins. A lot of eateries nearby. Sainsbury local was just 1-2 mins walk, connected behind. The hotel got lift and that helps a lot because we got large luggages. The breakfast was good, reasonable for the price. The room was spacious and the bed was comfortable.

The location was perfect, we stayed for a gig at O2 Shepherds Bush and it was a 5 min walk, so nice being able to just walk back afterwards. Also close to the tube (2 min walk) Lots of places for food, cafes and shops on the street too. Room was basic but clean and had everything we needed - massive thanks for the extra touch of Prosecco and chocolates as we were travelling for our anniversary

Very good location. A lot of shops and restaurants are around the hotel. I am interested in the neighbouring community people's business and lives. Underground station and bus stops are very close to the hotel. Room is relatively spacious in London (I have visited London more than twenty times). Breakfast includes variety of items and very nice.

The location is perfect. The room is fine. Breakfast has seen a lot of improvement. I would appreciate a greater variety of fruits available during breakfast. There seems to be an abundance of muffins and pastries, but not enough fruit. For instance, having bananas available every day would be ideal. I noticed that on the first morning, there was a banana, but the following morning, there was none. It would be great if they could replenish the fruit options as diligently as they do with pastries. Additionally, having more grapes, melons, and kiwi would contribute to a healthier breakfast selection in the morning. Regarding towels, I recall that we used to have both a large towel and a hand towel, but now we are provided with only one towel, without a hand towel. I would like to have a hand towel for hand washing. Last Friday, we were given extra towels, but the next day, the cleaner took them away. It would be appreciated if we could consistently have a hand towel for our use.